Dating back to 1998, Global Tel Link performed inmate communication services for the Louisiana Department of Corrections. When doing so, the company charged inmates unauthorized rates that have flown under the radar until now. Securus Technologies, a leader in the criminal justice technology services, recently exposed Global Tel Link for their wrongdoings by releasing a set of reports that analyze these acts. The first report covers the misconduct from the job with Louisiana Department of Corrections, but further reports will cover other acts more recently performed by Global Tel Link.
In this first report, Securus Technologies totals the deliberate and unlawful acts to a sum of $1,243,000, which Louisiana taxpayers were overcharged. Securus Technologies broke down these overcharges into four categories: advancing clocks during calls, programming rates higher than the legal rate caps, inflating charges, and billing customers more than once for the same phone call. Each act has been considered as criminal behavior on the part of Global Tel Link.
The motivation behind these reports comes from Securus Technologies’ respect towards their field and customers. As Richard A. Smith, Chief Executive Officer of Securus Technologies, puts it, “I love our industry – serving law enforcement, corrections, inmates, friends/family members, and all of society. It offends me and our entire industry when a carrier stoops well below the integrity bar that most other carriers have – but GTL [Global Tel Link] does not. Our business’ mission is a lot more than making money. It is to serve all of our customers with their best interests at heart – in the right way.” From this, I can see why Securus Technologies has become quite passionate towards revealing the wrongdoings of Global Tel Link. These revelations bring hope towards reviving the integrity of the industry and bring about a form of justice.